Returns & Exchanges
At ZELLBURY, we strive to ensure your complete satisfaction with every purchase; however, if you are not entirely happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Request
Contact our customer support team or visit the 'My Orders' section on our website to initiate a return request with your order ID and reason for return.
Pack the Items
Securely pack the items in their original packaging, ensuring all tags are intact and the original invoice is included to facilitate a smooth verification process.
Handover to Courier
A courier partner will be assigned to pick up the package from your doorstep, or you may be requested to drop it off at the nearest authorized collection point.
Quality Check and Refund
Once your return reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing