Frequently Asked Questions
Everything you need to know about your ZELLBURY shopping experience.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's portal for real-time updates.
What is ZELLBURY's return policy?
We offer a 14-day hassle-free return policy for unworn items with original tags. Please note that sale items and innerwear are not eligible for returns due to hygiene standards.
Which payment methods do you accept?
We accept Cash on Delivery (COD), all major Credit/Debit cards (Visa, Mastercard), and popular digital wallets for a seamless checkout experience.
How do I ensure I pick the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our size chart for the perfect fit.
Do you offer international shipping?
Yes, ZELLBURY ships worldwide. Shipping costs and delivery timelines vary based on your location and will be calculated at the checkout page.
What should I do if I receive a damaged product?
If you receive a faulty or damaged item, please contact our customer support team within 48 hours of delivery with photos of the defect to initiate an immediate replacement.